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Donald E. Stemple

67 Hampton Road, Buckhannon, WV 26201

304.460.7030

email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

OBJECTIVE

Talented Field Support Technician with over 5 years experience seeks position that will utilize exceptional training, certifications, and experience as a Network Technician.


SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the networking, training, and telecommunications sector. Comprehensive experience in wiring – electrical, network and telephone infrastructure, wireless LAN, AC and DC circuits, training, quality assurance, and customer service with focus on providing the recipient with the highest quality service and function.

·                 Certifications include Dell DCSE Technician and Technician Lead, BICSI.

·                 Proven track record solving IP network issues in timely and cost efficient manner while       maintaining client Service Level Agreements up-time.

·                 Exceptional experience working in fast-paced, deadline-oriented environments.

·                 Strong leader with experience training staff and clients and advising technical groups on network and PC security best practices.

·                 Adept at building strong business relationships with both clients and coworkers.

·                 Possess excellent interpersonal, organizational, and communication skills.

 

TECHNICAL PROFICIENCIES

  • Applications:
  •  
    • Microsoft Office Suite
  •  
    • Windows 3.1 through Windows 7, Server NT 4.0 through Server 2003
  •  
    • Veritas Backup Enterprise
  •  
    • Symantec End Point and Enterprise
  •  
    • Adobe (Macromedia) Flash MX, Dreamweaver MX, Fireworks, Freehand MX and Acrobat
  •  
    • Various multimedia to web software: Swish Studio MAX, Avid Express and others
  •  
    • Cisco VPN Client
  •  
    • CLI
    • HTML, PHP, MySQL, Apache, Perl, CGI, Javascript, XHTML, Web 2.0
  • Hardware:
    • Cisco 2850, 3560g, PIX 500 series, 7000 series IP phones, 4400 WLAN controller and 1100 APs, 1200 lightweight APs
    • Cisco, Juniper, Nortel Baystack, Allied TeleSyn, Netgear hubs, routers and switches
    • Dell PowerEdge 28xx servers
    • Most makes of PCs, servers, printers
    • In house paging systems
    • Avaya Definity G3 Series 9 PBX, S8300 PBX
  • Protocols:
  •  
    • Ethernet, TCP/IP, DHCP, DNS, ATM, Frame Relay, T1, T3, POTS
    • DSL, ADSL, LAN, WLAN, WAN, VLAN, VoIP

 


PROFESSIONAL ACCOMPLISHMENTS

Created web based application for project management, including milestones, inventory, knowledgebase, tasks and timelines for school district and personal use.

Designed, implemented and executed strategies and architecture for wired and wireless network infrastructure and telephone wiring for a health care environment in new construction and pre-existing structures.

Successfully supervised support for Information Technology areas, including PC and hardware support, telephone and paging support and software deployment. Provided customer intervention/resolution, training in telephony and customer care, Maintenance Protocols, Quality Control, Payroll, and special projects and evaluations to ensure proper end-of-line and network/ telephone signal.

Reduced spending of department budget by almost $50,000 in FY 2007 by implementing cost-effective solutions and careful vendor selection.

Chief point of contact for telecommunications partners, all purchasing for the department and other vendors supporting the enterprise as relates to information technology/ systems. Also tested/repaired prototype equipment for possible consideration or for future use including Avaya S8300 server, Asterisk, 3xcom and OfficeSIP.

Implemented VoIP system and messaging (SIP) system for PDAs and VoIP phones on existing wired and wireless infrastructure.

Designed, built and deployed an external web server, including all hardware and software installations as well as designing and deploying a website for the enterprise. Reviewed safety requirements and procedures to ensure compliance for the department.

TECHNICAL EXPERIENCE

Field Technician, Pomeroy IT Solutions, Buckhannon, WV: 2008-2009

o        Contracted position with Upshur County Schools, providing Tier 3 support for over 3,000 PCs, wired and wireless network, telephony (VoIP and POTS), various break/fix work for all wiring, technology devices and inventory management.  Experience includes cable runs with CAT 3 and CAT 5 cabling, termination, troubleshooting and all cross connections.  Serves as consultant for new wired LANs and areas as well as wireless LANs and hardware purchases and upgrades.

Hardware Support / Telecommunications Technician and Webmaster, WV Paladin, Buckhannon, WV: 2008 – 2009

o        Owner of a business (contractor), providing break/fix work for PCs/servers, site surveys for networking, telephone systems, security systems and other hardware.  Primarily work is performed in big box retail units, hospitals and other corporate environments – some work performed in a residential setting.  Cabling of coaxial cable, CAT 3/5/6, fiber and other low voltage wiring from the box to final termination.  Also continue to deploy website and web development solutions.

 

Hardware Support / Telecommunications Technician and Webmaster, St. Joseph's Hospital, Buckhannon, WV: 2005 - 2008

 

Hardware Support

  • Support and maintain the network infrastructure and external data circuits, including CAT-5/6 and fiber cabling, hubs, switches and routers
  • Configure, support, and maintain all desktop and laptop PC’s for the enterprise
  • Support and maintain all servers for the enterprise, acting as a secondary contact for any 3rd-party hardware support vendors
  • Assist PC Support Clerk in support and maintenance of audio-visual equipment for the enterprise
  • Evaluate, purchase, or advises the purchase of all PC, server, network, and audio-visual hardware for the enterprise
  • Consolidation of hardware storage areas and disposal and sale of redundant or obsolete equipment
  • Documentation of all work requisitions and server logs
  • Generate reporting on productivity including work type, resolution and hours spent by the day or as needed
  • Documentation of all network connections on a spreadsheet and generate QOS reports by area/type
  • Correlated hardware inventory with Active Directory accounts
  • Ensure QOS of wireless infrastructure
  • Maintenance of inventory database and generate reports by item type, serial number, etc.
  • Created schedule for hardware maintenance and ensured its integrity and deployment
  • Daily monitoring of requisitions to ensure quality and service to clients
  • Create a hardware “refresh” policy to continually update equipment and track in a spreadsheet or database
  • Maintain vendor relations and contracts
  • Deployment and testing of software before release to end users and subsequent troubleshooting
  • Created and maintained Project List, reviewed daily
  • Logged and reported progress on all projects and any issues to Director of Information Systems

 

Telecommunications

  • Maintain and replace all telecommunications equipment for the enterprise
  • Maintain Definity G3 telephone switch and all related connections, coverage paths, instruments, etc.
  • Maintain Audix voice mail system
  • Maintain pagers, cellular phones, and related contracts
  • Maintain accurate and up-to-date listings of all enterprise phone, fax, and pager numbers
  • Install, test and maintain CAT3 and CAT5 cabling
  • Documentation of all telephone connections on a spreadsheet and generate QOS reports by area/type
  • Correlated in-house telephone directory with Active Directory accounts regularly and publish paper versions
  • Ensure QOS of wired telephone infrastructure
  • Maintenance of inventory database and generate reports by item type, serial number, etc.
  • Created schedule for related telecom hardware maintenance and ensured its integrity and deployment
  • Daily monitoring of requisitions to ensure quality and service to clients
  • Monitor and produce call accounting reports as needed
  • Monitor and approve telecommunications invoices
  • Establish and maintain vendor relationships
  • Advise the Director on upgrade paths
  • Accept departmental on-call duties as assigned

 

Web Presence

  • Creates/refines the information architecture for existing web site under development including, but not limited to, database creation, accession and administration and user interfaces (UI)
  • Understands target audiences' needs, tasks, and goals and translates them into creative concepts and functional components
  • Works closely with clients (both internal and external) to translate business requirements into meaningful interactive experiences
  • Leads and/or participates in follow-up user research, concept testing, and usability testing
  • Conducts competitive audits and market research
  • Ensures product features and functionality meet user requirements
  • Evaluates and makes necessary improvements to site interfaces
  • Tests new implementations and interfaces
  • Partners with design teams/hospital staff to ensure UI implementation is executed properly

 

Sergeant / Deputy, Upshur County Sheriff's Department, Buckhannon, WV: 1998 - 2005

 

Line Supervisor

  • Under general supervision, directs and leads subordinates in enforcing state and federal laws and local ordinances for the Upshur County Sheriff's Department. 
  • Interprets and applies ordinances in a wide variety of situations
  • Interprets policies and procedures to apply to law enforcement activities and situations
  • Supervises, evaluates, trains and provides guidance to subordinate personnel
  • Recommends commendation and disciplinary action
  • Assists in development and implementation of policies and procedures
  • Exhibits good community relations by supporting and getting involved in community-oriented policing programs and activities and maintains those good relations by providing quality service.
  • Acts as a liaison between upper management and subordinates
  • Acts as a liaison with other law enforcement agencies and related organizations
  • Effectively utilizes resources by assigning officers, their work and equipment to ensure the proper performance of police functions
  • Assists with internal complaint investigations
  • Coordinates activities at crime scenes
  • Investigates crimes and performs or directs apprehension activities
  • Interviews and interrogates victims/witnesses/suspects
  • Interprets and implements laws on search and seizure
  • Instructs on detection methods
  • Writes complete, concise and coherent reports for a variety of purposes and evaluates reports for continued investigations
  • Relate to and work effectively with people of diverse cultural, economic and ethnic backgrounds.
  • Prepares for and testifies in court

 

 

EDUCATION

  • Associate in Applied Sciences, Community College of the Air Force, Rantoul, IL
  • BA and Honorary PhD in Biblical Studies/ Divinity, St. Luke Evangelical, Clearwater, FL
  • A+ and .NET ready
  • 3 hours from Associate in Criminal Justice, Marshall University, Huntington, WV
  • Pursuing Cisco CCNA certification

 

References and work sample available upon request