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OnHand
Streamline your IT or technology department with this lightweight, fully integrated solution!
Announcing the latest release for OnHand! This release features a fully integrated inventory and help desk support ticket system. You can now look up vendors, any hardware and software assets and tie them to support tickets. Reporting is now fully supported across the OnHand database. Upcoming updates include a fresher, Web 2.0 look...
OnHand features a user friendly, web based interface deployable at your location or on an external web server. Built on PHP and MySQL and originally constructed for IT and education collaboration, OnHand is a robust, dynamic and powerful tool for integrating assets and help desk functions.
Features
Help Desk Support
- End users can report technology issues in a simplified, user friendly way allowing them to define problems very specifically.
- Technicians and system administrators will receive email alerts after submission.
- All support issues and subsequent annotations are logged and tied to your inventory for easy reporting and tracking.
Inventory
- Major component types are customizable for your convenience. Assets are broken down into categories such as computers, peripherals and software.
- Track your equipment lifecycles and attrition.
- Manage software licensing and attach them to specific PCs or workstations, servers, and so on.
- OnHand comes with predefined fields typical for IT departments:
- IP Address
- FQDN
- Serial and asset information
- CPU type
- RAM
- Warranty
- Workgroup
- and more!
- All inventory items are linked to users, vendors, locations and more.
Users and Groups
- Define custom groups and assign users for varying levels of access to OnHand. This allows you to secure information and maintain control over your IT support department.
Out Of Office
- Set up an autoresponder for requests for when you need an uninterrupted segment of time for meetings, down time in your network and so on.
Reports
- Create customized reports for yourself and any administrative staff who need information for your department.
Policies
- Create and implement policies and standards for your technology needs. OnHand allows you to maintain and deploy a central policy repository for easy reference to you and your end users.
Knowledgebase and News
- OnHand provides a centralized knowledgebase for your area. Also there is a news section. Much like a blog, it will appear on the front page when a user accesses your application. Leave current news and information handy for your staff and end users and create troubleshooting guides for your technicians.
Lookups
- Create quick lookups for campuses, departments and so on for slicker access to your inventory and trouble spots.